MANAGED SERVICESWe Manage IT,
You Manage Success.
Implementing a proficient system that leverages artificial intelligence for information technology operations (AIOps) can help overcome these challenges regardless of budget and resource constraints. A well-executed AIOps system can boost information technology (IT) operations throughout the organization.
FutureSight’s managed services leverage a robust AIOps framework backed by a strong partner network to deliver competitive outcomes.
AI-led managed services (AMS) offerings by FutureSight, our clients enjoy higher cost savings faster by leveraging our best-in-class support framework, innovation in operations, exclusive automation tools, and key partnerships. Our tool-agnostic approach empowers us to innovate and optimize IT operations, leveraging the offerings, functionality, and partners our clients need.
With managed services, you can create and implement a modernization roadmap to enjoy:
- Up to 30% reduction in IT operations costs by the third year
- Productivity gains
- Reduced TCO
- Predictable and secured operations
Managed Cloud Services
The current market emphasizes the importance of different cloud services and capabilities and how the industry is evolving to accommodate that. As the industry continues to undergo transformative changes, the spotlight is on effective cloud management. Enterprises face several challenges, ranging from cybersecurity concerns to the complexities of multi-cloud and hybrid-cloud environments. These issues prompt critical questions about technology investments, cost management strategies, and security postures.
The following are some of the challenges currently plaguing the cloud services industry:
- Navigating multi-cloud and hybrid-cloud complexity: The surge in multi-cloud and hybrid-cloud adoption has heightened security concerns. Enterprises are grappling with ensuring robust security postures across diverse cloud environments.
- Reducing cloud expenditure and overheads: Effective management of cloud and operational overheads has emerged as a critical imperative. Enterprises seek better control over cloud spending to eliminate wastage and optimize costs.
- Addressing information overload: The proliferation of multiple dashboards and an abundance of tools has given rise to information overload. Managing this flood of data has become a daunting and overwhelming task.
Businesses need a trusted Cloud Managed Service to address these problems and help them focus on their core business activities. The right Cloud Managed Service partner knows how to invest in the people, processes, and technology and can also manage economies of scale on the cloud.
Our comprehensive suite of managed services includes the following:
- Multi-cloud operational support
- Monitoring and management
- SecOps (Security Operations)
These services ensure seamless cloud operations, cost optimization, and unwavering security, allowing you to navigate the cloud landscape confidently.
- Instance management
- Storage and backup solutions
- Disaster recovery planning
- Archive management
- 24/7 monitoring and support
We ensure your IT infrastructure’s reliable, secure, and efficient management, always assuring business continuity.
- Application support and maintenance
- Liasoning for defect fixes and enhancements
Our application services facilitate the reliable functioning, optimized operation, and performance of your critical applications.
- Automated security and compliance measures
- Managed Firewall services
Our Security monitoring services enhance your cloud security posture and ensure compliance with global regulatory standards.
Cloud Infrastructure Managed Services provide holistic solutions to manage and optimize multi-cloud or hybrid-cloud environments. With a deep understanding and partnerships with leading cloud hyperscalers, FutureSight offers various services, including infrastructure design and setup, monitoring and management, security and compliance, performance optimization, cost control, and automation.
Through proactive monitoring, intelligent analytics, and automation-assisted 24/7 support, FutureSight ensures cloud infrastructure’s reliability, scalability, and security.
Network Monitoring Services
- Constant monitoring of your network’s health and performance.
- Continuously monitor network traffic, bandwidth utilization, latency, packet loss, and other performance indicators.
- Identify network bottlenecks, anomalies, and potential issues affecting performance.
- Monitor device health, uptime, and availability to ensure optimal functionality.
- Immediate notification of any issues or anomalies detected within your network.
- Implement real-time alerts and notifications for network performance deviations or critical events.
- Analyze and respond promptly to alerts, diagnosing and troubleshooting network issues.
- Implement protocols for incident response and escalation as per predefined procedures.
Fine-tuning your network for optimal speed and efficiency.
Vigilant watch against potential security threats or breaches.
- Monitor and analyze historical network data to forecast capacity needs.
- Provide recommendations for network upgrades or optimizations based on usage trends and projected growth.
- Regular reports providing insights into network performance and improvements.
- Provide documentation for compliance audits and regulatory requirements if applicable.
- Offer continuous support for network-related inquiries and issues.
Provide recommendations for network enhancements and updates based on industry best practices and emerging technologies.
Security Monitoring
- Continuous surveillance of your systems to detect and respond to potential threats.
- Integrate security monitoring capabilities into network monitoring to detect potential threats or breaches.
- Monitor firewall logs, intrusion detection systems, and other security devices for suspicious activity.
Proactive measures to identify and thwart security breaches before they cause harm.
Rapid and effective response strategies in the event of a security incident.
Regular evaluations to pinpoint weaknesses and fortify your security measures.
Ensuring adherence to industry standards and regulations.
The scope of work for security monitoring services can vary based on the specific needs and requirements of the client. However, here’s a comprehensive outline that covers various aspects typically included in security monitoring services:
- Conduct a comprehensive evaluation of the existing security infrastructure.
- Identify potential vulnerabilities, weaknesses, and areas of improvement.
- Collaborate with the client to understand their security goals and concerns.
- Develop a customized security monitoring strategy based on the assessment.
- Set up the necessary security monitoring tools, software, and systems.
- Configure monitoring systems for network traffic, system logs, and security events.
- Implement security protocols and establish monitoring thresholds.
- Monitor network traffic, system logs, and security events 24/7.
- Detect and analyze security incidents, anomalies, and potential threats in real-time.
- Utilize intrusion detection systems (IDS), intrusion prevention systems (IPS), and Security Information and Event Management (SIEM) tools for monitoring.
- Employ advanced threat detection techniques to identify potential security breaches.
- Investigate and analyze security incidents to determine their scope and impact.
- Implement immediate response actions to mitigate threats and minimize damage.
- Provide incident reports and recommendations for preventing similar incidents in the future.
- Regularly conduct vulnerability assessments and penetration testing.
- Identify weaknesses and vulnerabilities in systems, applications, and networks.
- Prioritize and address vulnerabilities to enhance overall security posture.
- Ensure compliance with relevant industry standards and regulations (e.g., GDPR, HIPAA, ISO 27001).
- Generate regular reports on security performance, incidents, and improvements.
- Provide documentation for compliance audits and regulatory requirements.
- Offer continuous support for security-related inquiries and issues.
- Provide recommendations for security enhancements and updates based on evolving threats and industry best practices.
- Conduct security training and awareness programs for client staff to improve overall security hygiene.
- Assist in the recovery process after a security incident.
- Conduct forensic analysis to understand the root cause of the incident.
- Recommend and implement preventive measures to avoid similar incidents in the future.
Managed IT Services
Managed IT services are a way for businesses to delegate their IT needs to a third-party provider. This frees up businesses to focus on their core operations, while the IT provider takes care of everything else.
Managed IT services can help businesses improve their IT security, efficiency, and uptime. IT solutions providers usually offer a wide range of services. Outsourcing IT services can bring attractive advantages, such as user support, scalability, flexibility, cost predictability, and can even help in business agility. Some IT services include:
Proactive Monitoring: Continuous monitoring of IT systems to detect and address issues before they escalate, minimizing downtime and disruptions.
Remote Support: Providing assistance and troubleshooting remotely to resolve IT problems quickly and efficiently.
Network Management: Managing and maintaining network infrastructure, including routers, switches, and firewalls, to ensure optimal performance and security.
Data Backup and Recovery: Implementing regular data backups and creating strategies for data recovery in case of data loss or disasters.
IT Strategy and Planning: Collaborating with the business to develop an IT strategy aligned with the company’s goals and growth plans.
Hardware Procurement: Assisting with the selection, purchase, and deployment of hardware and solutions.
Software Development: Designing, coding, testing, and deploying custom software applications tailored to meet specific business needs and objectives.
Low Code Development: Utilizing low-code platforms to rapidly develop applications with minimal manual coding, enabling faster deployment and reducing development time.
Cybersecurity Services: Implementing cybersecurity measures to safeguard digital assets and sensitive information from unauthorized access, cyber threats, and data breaches.
Emerging Technology in Managed IT Services
Managed IT services are incorporating emerging technologies such as artificial intelligence (AI) and integration to provide more efficient and advanced solutions. Companies are now looking at ways to drive innovation through emerging technologies, such as:
Artificial Intelligence (AI): Artificial Intelligence (AI) involves using advanced algorithms to enable computers to simulate human-like intelligence. AI-driven insights, predictive analytics, and automation enhance IT management by increasing efficiency and facilitating effective problem-solving.
Robotic Process Automation (RPA): Robotic Process Automation (RPA) involves using software robots to automate routine and repetitive tasks. This reduces errors, enhances efficiency, and increases productivity across various business processes.
Internet of Things (IoT): The IoT is the network of physical devices that are connected to the internet. These devices collect and exchange data, which can be used to improve efficiency, automate tasks, and make better decisions. Managed IT services can help businesses to manage their IoT devices and ensure that they are secure and compliant.
Low Code Development: Low code development is a streamlined approach to building software applications with minimal manual coding. It enables faster deployment, making it ideal for rapidly creating functional and efficient solutions.
As technology continues to advance, managed IT services will evolve to harness these emerging technology trends. As long as businesses still look for more effective and adaptable IT solutions. By staying ahead of the curve, managed IT service providers can help businesses to stay ahead of their competition and achieve their business goals.